Our Past Clients Share Their Experiences With the Poole Law Group

There is often much uncertainty associated with legal matters. Often, clients have little or no experience with the courts and are unsure where to even begin. The most important first step is finding the right representation. Here, former clients of the Poole Law Group share their stories and describe how our dedicated lawyers helped them achieve the results they desired.

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  • When they are on your case, there is no other case. -- Nathan S.

    I would highly recommend Bruce Poole and A.J. Serafini.  Both of them take your case and will focus 100%.  When they are on your case there is no other case, there is no personal conflicts with them.  Their personal interest gets pushed to the side.   As I said, I have done personal injury, family, even a housing warranty issue and no matter what the case they put forth all of their efforts in it.  And made me feel more than just a client, I became a friend.  I never felt that I wasn't in their best interest, they looked out for me more than I was looking out for me in certain aspects of the case so yes I would highly recommend. I would say if you are facing any kind of legal issues that fall within The Poole Law Group's umbrella, you should really look hard into what they offer you.  You could spend a lot of time and lose a lot of money trying to, what you would perceive as saving money would end up hurting you in the long run.   There was nobody that worked on my case that I couldn't talk to, if A.J. wasn't available, if Bruce wasn't available, Susan was available or Elizabeth, the assistant, and they got me the information quickly, they got me to the doctors I needed to see.  Even after my case was over, I got follow up calls, I got referrals from Bruce Poole for other physical therapists to look at even after my case.  Once you become a client, you will soon become a friend really quick.  They have your best interest.

    Nathan S.
  • They’re who you need to go to if you don’t want to waste your time and you want to get the job done. -- Donna W.

    We came in 2011 because we had former lawyers, we had been in prior litigation and it hadn't gone exactly as we had hoped it would have gone.  So we were talking to a mutual acquaintance about that situation and they recommended Bruce Poole and A.J., he knew A.J. and said that he felt that these guys know what they are doing.  They are who you need to go to if you don't want to waste your time and you want to get the value for your money and get the job done.  At that point my husband wasn't ready to move lawyers yet again but we felt we had to do something because we weren't doing very well with how things were.  We felt we needed to remove ourselves from that situation, that area a little bit and get representation from outside the area.  So we came here on that recommendation and met with you and talked with you two and you were very professional and put us at ease.   And the experience too with the fact that Bruce had had a similar case before was helpful and you were very enthusiastic about that whole situation and seeing what you could do for us and that is how we ended up here. Bruce Poole and A.J. Serafini were both very professional.  If they didn't have an answer to a question immediately, they had one within 24 hours.  They always responded.  They always were good with pleadings and filings.  They went any where we needed them to go, in any jurisdiction, any court of law.  They really approached things by focusing on the details that were important, eliminating a lot of the side details that I had previously been hung up on personally.  Got rid of all that and went straight to the heart of the case and that is what enabled the eventual success.  It took a long time but it is Maryland and it took a long time. I have used the word professional before and I want to say that but they will go out on a limb to help people and do whatever it is they can possibly do. I appreciate everything you have done for us and honestly you guys were very calm during some very, very trying times for us, and especially in front of the Maryland Court of Appeals.   There were many times when I felt that my heart was just going to drop out of my body and I didn't think I was going to be able to put another step forward.  A.J. and Bruce helped both of us, not only professionally, but also were very personable with us and getting us through a very trying situation.

    Donna W.
  • I don’t know where my wife and I would really be had we not come to this law firm. I really don’t. -- Pat W.

    My legal experience started in 2006, we didn't come to you guys until 2011.  So I have to say, I tried to tell you guys then, Bruce and A.J., that my legal experience of lawyers is not good.  I don't have much good things to say about them.  You guys really brought that around for me, you are a good group of lawyers. My law experience has been terrible to say the least, with the way things went in the legal process where I am from.   It hasn't been good, it has upset me a lot and it has made me angry with the legal system.  It took you guys and a lot of patience on your part to get me to come around to do things that needed to be done and I thank you guys for that.  It still doesn't change my opinion about lawyers, just you guys.  I have to say that to your audience out there.  Lawyers are not on the top of my list, you guys are.  I am fortunate to have met you and that is part of life's cycle, bringing people together and doing things and what makes things work all the way around.  That alone, the meeting of you guys and what you got us through.  I don't know where my wife and I would really be right now had we not come to this law firm.  I really don't. I couldn't have been here had you guys not been successful in our case.   Successful is an understatement of words for what we went through.  As I have said, my experience with lawyers has not been good, except with this law firm.  Fair, honest, not necessarily what I wanted to hear a lot of times but it was the truth.  Because I don't think the legal system is about the truth so much any more.  I think a lot of lawyers, bad lawyers, have given lawyers a bad name for guys like me, just to get paid and I can't say enough for this law firm and the guys involved here.

    Pat W.
  • ...they were able to explain everything in layman's terms and became more like family very quickly with how they treated me. -- Nathan

    When dealing with legal issues and the legal mumbo-jumbo it can be overwhelming. Whereas working with Bruce Poole and AJ Serafini they were able to explain everything in layman's terms and became more like family very quickly with how they treated me.

    Nathan
  • It took a lot of stress off of me. …I didn’t have to worry about anything. -- Ken W.

    “I’m really satisfied. It took a lot of stress off of me. It was a really pleasant experience. I didn’t have to worry about anything. It was a quick return.”

    Ken W.
  • Our situation was extremely complicated and required superior knowledge of the law regarding real estate as well as civil contracts, as we had already been through multiple litigations with other law firms… Donna and Pattrick W.

    We had a very serious problem with a business we had purchased because the way the deeds in the development had been written years ago by another law firm. We were doing the best that we could with what we were given; unfortunately, our best wasn’t enough. We were guided to Bruce Poole and AJ Serafini by one of their former clients who we happened to know. Following our engagement of their services in 2011, we were never disappointed.  They were prompt and professional in their response to any questions or concerns we had, often answering immediately or nearly so, and there was never an issue with filings or appearances on our behalf in multiple courts of law. Our situation was extremely complicated and required superior knowledge of the law regarding real estate as well as civil contracts, as we had already been through multiple litigations with other law firms, and Bruce and AJ were able to discern pertinent information and slice away the minutiae to come up with the best result. Our case ended up in the Maryland Court of Appeals, and their representation of us was stellar. We moved forward with them, and five years later, we still use them for any legal representation we need, including simple wills and trusts. We highly recommend them to anyone who needs a lawyer they can rely on, for any legal help that may be needed.  

    Patrick and Donna Wallizer, Little Orleans, MD
  • There is something to be said for who you know and how to get things done…and Bruce is that guy. -- Eric H.

    I have known Bruce pretty much my whole adult life and never in a professional capacity, more in a personal basis.  When I entered into the suit which was precipitated working through a lot of the State/County agencies and quite frankly not getting anywhere.  I was talking to another friend who also knows Bruce, who used Bruce in a case very dissimilar to mine, but said the key to any law process in getting anything done in the legal system is to get with a firm, or a person who is indigenous to that particular State or County.  And Bruce is that guy and there is no doubt in my mind after working with him.  What I mean by that is, that he was able to, once he heard my case and once he cascaded that throughout the legal chain within the County, I am not going to say it was a slam dunk, but it certainly made things go a lot smoother.  So it was really important to first of all have somebody that made me believe in myself, had the courts and judges that know the veracity of what he says is in fact so.  It was just a matter of the case being heard and we were successful.  So some really good advice from a friend that proved to be true, there really is something to be said for "it's who you know" and how to get things done.  I will say this at all times he treated me professionally, as a friend, was consoling at times when things really got tough.  My recommendation for anybody that is going to go through any sort of a legal scenario any where close to ours, ours was a civil suit, but I have since have heard testimony from other people, personal testimony, from a standpoint that they have been so pleased and I have passed his services on to other folks to as well.  Everyone who has been in contact with him has had success.  That is the key, when you get in one of these things you want to win. Bruce is a guy that can get things done.  He is somebody you can trust.  He is somebody that is going to tell you if you have a case or if you don't have a case or if anything is real important.  He coached me in some of the areas and advised me in things and to this day from a standpoint of how I look at things both in business and my own life.

    Eric H.
  • He is extremely intelligent and compassionate. -- Barry M.

    I was referred to Mr. Bruce Poole by a good friend of mine and it was the best advice that I have gotten. Bruce handled my legal issues for my filing of divorce. He is extremely intelligent and compassionate. His assistant Susan Becker also was extremely helpful and compassionate. It is coming up on 4 years since this was settled and I am glad that I retained Bruce as my lawyer. 

    Barry Martin
  • A professional team that guided my family through a recent dispute with a large organization. -- Ken G.

    A professional team that guided my family through a recent dispute with a large organization. I will use them for all future legal issues. I understand they are also very good at representing victims in personal injury cases.

    Ken Garber
  • AJ helped me through a frustrating personal injury settlement that required a great deal of patience and persistence. He was very professional and trustworthy. -- Kim

    AJ helped me through a frustrating personal injury settlement that required a great deal of patience and persistence. He was very professional and trustworthy. I would recommend AJ and this law practice to friends and family.

    Kim